For this type of error, please contact WebWatchers SciGuide support at 703-312-9384 (10am - 6pm EST) or visit http://supportsciguides.nsta.org/user for more assistance.

Your order will be processed immediately. On the completed order page there is a link to "My Library" and links to the SciGuides you just purchased. When you return to the SciGuides home page, simply log in and select the "My Library" link at the top of the page to view your list of SciGuides. In addition, you will receive an email conformation of your purchase.

You can do one of two things. First, contact SciGuides Support at http://supportsciguides.nsta.org/user, register and request your username and password be sent to you via email. Second, if you need to access your SciGuide immediately, call SciGuide Support between 10:00 AM and 6:00 PM Eastern Time at 703-312-9384 and request your username and password from the SciGuide Tech Support Representative.

One of two things could be happening here. First, when a SciGuide links to an outside resource, it opens in a new window. If you have a pop-up blocker in place the new window will be blocked from opening, so the first thing is to check if you have a pop-up blocker on and if so, turn it off.

If you get a "Page Cannot Be Found" error, please report it to us using SciGuides Tech Support System found at http://supportsciguides.nsta.org/user. We sincerely apologize for this type of error and work to correct them as soon as possible.

You will need to make sure that you have the most current versions of Macromedia's Flash and Shockwave and one of the media players, such as Windows Media Player, Quicktime, or Real Player. Visit http://supportsciguides.nsta.org/user for links to download these applications.

Try clearing your web browser's cache first. This can usually be done from your browser's settings or preferences. Then re-launch your browser. If you continue to experience problems after updating the plug-in and emptying your cache, we recommend that you re-install Flash, but make sure you follow these simple steps before reinstalling. (The installer allows you to select either Netscape or Internet Explorer. You can apply these steps to either browser.)

• Quit the browser
  
  
• Locate the Plug-ins folder. Netscape and IE both retain separate plug-in folders, which are located inside their respective application folders. You can perform a Find for "Plug-ins" to quickly locate the folder.
  
  
• Remove and trash the following plug-in files from your Plug-ins folder:
  Macintosh Users
  ShockwavePlugin.class
  Shockwave Flash NP-PPC
  NP-PPC-Dir-Shockwave
  
  PC Users
  ShockwavePlugin
  ShockwaveFlash.class
  
  
• Run the Shockwave installer again, selecting which browser to install to.
  
  

If you are using a Macintosh (OS 9 or below), and you are still having problems, we suggest allocating more RAM to your Macintosh web browser. To do this:

• Quit the browser
  
  
• Select the application's icon in the Finder.
  
  
• Select GET INFO from the File Menu
  
  
• In the Memory section of the window that appears, increase the Preferred Size to at least 25,000 KB. Go even higher if your computers have enough RAM. (You can see how much free RAM is available by selecting ABOUT THIS COMPUTER from the Apple Menu while the Finder is the frontmost application.)
  
  
• Re-launch the web browser application.

Yes, one of two things will happen. Mac OSX will either open the Microsoft Word document in either Appleworks or Text edit. To save the file for future use simply copy and past the text into the application of your choice and save

Currently, there is not a discount for an individual ordering more than one SciGuide, but it is under advisement for the future. If you are interested in purchasing a suite of SciGuides for an individual school building or school district please contact the Program Manager for the SciGuides at sciguideinfo@nsta.org or 703-312-9382

At the bottom of each SciGuide page is a link titled Suggest a Page. When you select the that link it will open an email message for you to suggest a page that you think would be a good fit for a particular SciGuide. In the message make sure you include the url for the page you would like considered and the Guide Title, Theme Title and Keyword Title. From here a SciGuide expert will consider the page for inclusion in a SciGuide.